Frequently Asked Questions

How can we become new patients at Rainbow?
Please call our office during our regular business hours of 8am -5 pm (closed 12pm-1pm for lunch) to make an appointment. Print out the Rainbow new patient forms (located on the top right corner of the Home page), fill them out and either bring them to your appointment or mail them in prior to your appointment.

How can I get information on common pediatric illnesses?
Please follow the link below to the American Academy of Pediatrics website for common pediatric illnesses and answers.
www.patiented.aap.org

If my child is sick after office hours who can I talk to?
When our office is closed, calls are taken by our answering service. If you have a question that cannot
wait until the office reopens, your call will be directed to our internal on-call physician. The doctor will
answer your questions and may instruct you to proceed to the local emergency room for evaluation and management if he determines that the case cannot wait until the office reopens in the morning.

Can I speak to a physician before my child is born?
Yes. A phone interview with a doctor can be arranged. At that time, your questions will be answered and an information packet will be sent to you if requested.

Do I need my insurance card each time I visit?
YES, there are no exceptions.

Do I need to make an appointment every time my child needs to be seen?
Yes, however we will see your sick child as a walk-in if he/she is our patient.

Are there any patients I can contact about your services?
Unfortunately, current privacy laws do not permit us to give out names of our patients but you are welcome to visit us and talk to any of our patients about our services.

May I visit the office before my child becomes a patient?
Please feel free to schedule an appointment with the front office staff who will be happy to show you around our facility. We encourage first time parents to do this.

What forms of payment do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover. We also accept cash and checks.

May I be billed?
Co-payments are due on the day of service. A percentage of your deductible is also collected at the time service is rendered with any balance due billed later.

What insurances do you accept?
We accept most major insurances. Please call our office to confirm.

Will the doctors visit the babies in the hospital after they are born?
Your baby will be seen while in hospital by the hospital pediatricians. Please inform the nursery that you have selected Rainbow Pediatrics as your baby’s pediatrician.

Can I always see the physician I want?
For appointments made in advance you can typically see whichever physician you request. However, if you have a sick child who needs to be seen at short notice, we will try to accommodate your request but our goal will be to take care of your child as quickly as possible.

If my child is sick, how soon will the doctor see him/her when I call for an appointment?
If your child is sick, we will see him/her on the same day you call.

How far in advance should I schedule my next well visit?
Appointments for well child visits are filled very quickly. Therefore, the sooner you make the appointment, the more scheduling options will be available.

Should my teenager have a physical each year?
Yes. We recommend that adolescents have a physical once a year. Routine exams give your teenager
an opportunity to receive reliable answers to questions he/she may feel uncomfortable asking you or
another adult. This exam also allows the provider to discuss with your teenager the normal occurrences of puberty and the importance of a healthy lifestyle.